1. Introduction
AutiConnect Care ("we," "our," or "us") is committed to protecting the privacy of all users, especially children. This Privacy Policy explains how we collect, use, and safeguard information when you use our platform and mobile application.
2. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, and role (parent, therapist, educator) when you register.
- Child Profile Data: Age range, developmental goals, and therapy objectives entered by caregivers.
- Usage Data: Activity logs, progress records, and interaction patterns within the app.
- Device Information: Device type, operating system, and app version for technical support purposes.
- Communications: Messages sent to our support team.
3. How We Use Your Data
- To provide, personalize, and improve the AutiConnect Care platform.
- To track and display progress for children using the app.
- To communicate important updates, support responses, and service notifications.
- To analyze usage trends and improve features (using anonymized, aggregated data only).
- We do not sell your personal data to third parties.
4. Children's Privacy (COPPA Compliance)
AutiConnect Care is designed for use by children with autism and other communication challenges, under the supervision of parents, therapists, and educators. We take children's privacy extremely seriously and comply with the Children's Online Privacy Protection Act (COPPA).
- We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.
- All child profiles are created and managed by a parent or authorized caregiver.
- Parents may review, update, or request deletion of their child's data at any time by contacting us.
- We do not display targeted advertising to children.
- Child data is never shared with third parties for commercial purposes.
5. Data Sharing & Third-Party Services
We may use trusted third-party services to operate the platform, including:
- Payment Processing: Stripe — for secure subscription billing. Stripe's privacy policy applies to payment data.
- Hosting & Infrastructure: Cloud providers that store data securely with encryption.
- Analytics: Anonymized usage analytics to improve the app experience.
All third-party providers are contractually bound to protect your data and may not use it for their own purposes.
6. Data Security
We implement industry-standard security measures including encryption in transit (HTTPS) and at rest, access controls, and regular security reviews to protect your information.
7. Your Rights
- Access or download your personal data.
- Request correction of inaccurate information.
- Request deletion of your account and associated data.
- Withdraw consent at any time.
To exercise any of these rights, please contact us at the email below.